Communicating Up — Working With A Difficult Manager SeminarGOAL: The goal of this 4-hour workshop is to provide the tools necessary to align the individual with the communication requirements of his or her manager.
BENEFITS OF COMMUNICATION TRAINING:
• Understanding the importance of framing all communication with managers in terms of their self-interest
• Effective meeting preparation
• How to link objectives with facts to support plans and goals
• How to move conversations toward agreement
• Frame questions that focus on benefits to be gained when the objective is reached
HOW THE PROGRAM WORKS: Through instruction, the trainer will focus on preparation and clear commitments to help even experienced managers build a more effective process for communicating and collaborating within the organizational hierarchy.
PROGRAM OUTLINE:
• Effective communication two-way process
• Communication up exercise
• Delivering bad news to your manager
• Communicating your group’s accomplishments
• Dealing with a difficult manager
• Communicating effectively with difficult managers
• Action planning
METHODOLOGY: Training sessions are comprised of lecture, written exercises, large and small group discussions, skills practice, PowerPoint and video presentations. Workshops materials include participant guide. Download this outline as a PDF.
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 Safe Home Connections, a division of KidsTerrain, Inc. assists individuals with the option to age in place, that is, to live in one's home while having access to services and support as needs change. To learn more about Safe Home Connections services and support, visit our web site or Contact our Certified Aging-In Place Specialist for more information.
What Our Clients Are Saying... [The trainer]had a great handle on the information . . . Good structure to the presentation… Excellent examples…very impressed by the instructor. She brought a lot of insight into her presentation. I found this class very helpful and I am very glad that I came…well worth it. ~ City of Waltham (condensed) We Are SDO Certified! WorkTerrain,
through its parent company KidsTerrain, has received certification
from the Commonwealth Supplier Diversity Office (SDO). This is
a vitally important designation for companies, organizations, and
agencies that want to establish business relationships with women-owned
business vendors. Read more about SDO...
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