Conflict Resolution SeminarGOAL: The goal of this 4-hour workshop is provide managers and supervisors with a simple, direct way to understand the various fears that drive conflict and resistance in the workplace.
BENEFITS OF CONFLICT RESOLUTION TRAINING:
• Ability to recognize how people handle conflict differently
• Understand the impact one’s conflict style has on other people
• Build stronger relationships with coworkers
• Recognizing the fears and goals of other styles of conflict resolution
HOW THE PROGRAM WORKS: Through instruction, managers learn their style of handling conflict and understand how that style might different from others. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles.
PROGRAM OUTLINE:
• Examination of the different conflict modes
• Managing conflicts with others
• How to address goals and fears to gain commitment
• Identifying and reducing the opposition and resistance of others
• Dealing with difficult people exercise
• Action planning to develop strategies for increased effectiveness
METHODOLOGY: Training sessions are comprised of lecture, written exercises, large and small group discussions, PowerPoint presentations. Workshops materials include participant guide and styles assessment. Download this outline as a PDF.
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 Safe Home Connections, a division of KidsTerrain, Inc. assists individuals with the option to age in place, that is, to live in one's home while having access to services and support as needs change. To learn more about Safe Home Connections services and support, visit our web site or Contact our Certified Aging-In Place Specialist for more information.
What Our Clients Are Saying... [The trainer]had a great handle on the information . . . Good structure to the presentation… Excellent examples…very impressed by the instructor. She brought a lot of insight into her presentation. I found this class very helpful and I am very glad that I came…well worth it. ~ City of Waltham (condensed) We Are SDO Certified! WorkTerrain,
through its parent company KidsTerrain, has received certification
from the Commonwealth Supplier Diversity Office (SDO). This is
a vitally important designation for companies, organizations, and
agencies that want to establish business relationships with women-owned
business vendors. Read more about SDO...
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Bullying In The Workplace
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