Dealing With Difficult People SeminarGOAL: The goal of this 4-hour workshop is to create better working relationships, resolve conflicts, and manage interactions effectively through an understanding of the different fears that drive difficulty and resistance.
BENEFITS OF THIS TRAINING:
• Manage stress at work or home
• Learn how to deal with different personality styles
• Increase team spirit, cooperation, and job satisfaction
• Improve morale
• Build stronger relationships with coworkers
HOW THE PROGRAM WORKS: Through instruction, participants learn to recognize the various types of personality styles and effective ways of dealing with them.
PROGRAM OUTLINE:
• Defining what “difficult” means?
• Difficult people versus difficult behavior
• How to manage potential difficult situations
• The role self-confidence and self-esteem play in these tough situations
• Review how different behavior styles affect relationships and our understanding of others
• Practice increasing the effectiveness when interacting with others
METHODOLOGY: Training sessions are comprised of lecture, written exercises, large and small group discussions, PowerPoint and video presentations. Workshops materials include participant guide and styles assessment. Download this outline as a PDF.
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 Safe Home Connections, a division of KidsTerrain, Inc. assists individuals with the option to age in place, that is, to live in one's home while having access to services and support as needs change. To learn more about Safe Home Connections services and support, visit our web site or Contact our Certified Aging-In Place Specialist for more information.
What Our Clients Are Saying... [The trainer]had a great handle on the information . . . Good structure to the presentation… Excellent examples…very impressed by the instructor. She brought a lot of insight into her presentation. I found this class very helpful and I am very glad that I came…well worth it. ~ City of Waltham (condensed) We Are SDO Certified! WorkTerrain,
through its parent company KidsTerrain, has received certification
from the Commonwealth Supplier Diversity Office (SDO). This is
a vitally important designation for companies, organizations, and
agencies that want to establish business relationships with women-owned
business vendors. Read more about SDO...
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About Our Trainers
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Interested in Internet-Based Webinar Programs?
Webinars are multi-media programs that enable you to view a presentation, lecture, or seminar from the comfort of your office or home. Available 24/7 via the Internet, webinars are an effective alternative to on-site presentations.
Webinars in our library are just 15.00!
Achieve Your Goals
Bullying In The Workplace
Finding Your Value: The Art Of Self-Promotion
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